Refund Policy
These are digital, manually fulfilled products. This page explains when a refund or cancellation is possible and how to request one.
Before delivery
If you have paid but your order has not been delivered or started yet, contact us with your order reference and we will cancel and refund it.
After delivery
Once a digital item has been delivered it generally cannot be returned. If what you received does not match the listing, contact us with your order reference and a description of the problem and we will review it and correct or refund it.
Made-to-order and custom work
Custom trigger sets and room builds can be cancelled before work begins. Once work has started, we review cancellations case by case based on how much has been completed.
How to request a refund
Email support@example.com or message us on WhatsApp with your order reference and what you would like resolved. Refunds on PayPal payments are returned through PayPal to the account used for the payment.
Manual payments arranged over WhatsApp are refunded through the same method used to pay, where that method supports it.
Review and update this date whenever the policy changes. IMVU Black Market is an independent third-party digital store and is not affiliated with or endorsed by IMVU.